When do Virtual Santa Visits begin? Virtual visits begin on November 30 through December 23 (Monday - Friday 9:30 am - 7:30 pm)

How long is the visit? Based on the number of children in the family, each visit lasts from 4 - 8 minutes. Note that the virtual visits are scheduled anticipating no more than 3 children per family. Larger families should CONTACT US to plan your visit. Story Time With Santa is scheduled to last about 15 - 20 minutes, again depending on the number of children in the family.

How much does each visit cost? Visits start at $25. Online payment is required at the time of booking.

What about refunds? Sometimes, Santa may be running a few moments late, or the internet may experience problems, in that case, one of his helpers will reach out to you via text or call at the phone number provided to let you know his status. If this happens, we will definitely set up a new time to call your family. If the call is missed due to the customer we will do our best to reschedule but we do not guarantee that another time will be available.

When should I log into my visit? You should log on to the call a few moments prior to the scheduled time so you don't miss Santa's arrival. Please note that although your visit is scheduled for 15 minutes, Santa is only scheduled for the first few moments of that time slot depending on the number of children in your family. Santa always leaves extra time if he is running late or needs to prepare for your visit.

Is each call personalized? When you book your visit, you will first be directed to a Santa Visit Information Form where you will have the option of providing information such as your kids names, ages, and any other information you’d like Santa to know. He’ll do his best to incorporate this information into his conversation with your child(ren), but it will not always be possible.

Is there a way to capture the moment? We offer a video of the entire visit or you can screen capture any part of the visit.

How do I schedule and pay for a visit? There are two steps required to book an appointment. Step 1. fill out Santa Visit Information Form (see banner below) and Step 2. Schedule and Pay For Santa Visit (see banner below). After you complete and submit the Santa Visit Information Form, the confirmation page will have a "Please click here to continue" prompt that will direct you to the scheduling and payment page. If you do not see this prompt, CLICK HERE to go to the scheduling and payment page.

How do I get my link to the "Zoom Meeting"? Once you have scheduled and paid for your visit, we will process your request and set up a ZOOM meeting link that will be emailed to you. If you do not receive your link by the day before your scheduled visit, please CONTACT US so we can take care of it for you. IMPORTANT, make sure you have ZOOM loaded on the computer device you will be using for your virtual visit prior to the scheduled visit date/time. Please log into the meeting a few moments prior to the scheduled time so you don't miss Santa. We will text you if we are running late. Remember that these visits are scheduled not to exceed 8 minutes (20 minutes for Story Time) so please make sure to time the visits with each child accordingly.